Returns & Exchange

At zstradingpk, we understand the importance of customer satisfaction and aim to provide a seamless shopping experience. Our return and exchange policy is designed to ensure that our customers can shop with confidence.

Our return policy allows customers a period of 14 days from the date of receipt to initiate a return. To be eligible for a return, items must be in their original condition, unworn or unused, with all tags intact and in the original packaging. Additionally, a receipt or proof of purchase is required to process the return.

To initiate a return, customers should contact us via email at sultanahmed0376@gmail.com. Upon acceptance of the return request, we will provide a return shipping label along with detailed instructions on how to return the item. It is important to note that items returned without prior authorization will not be accepted.

In the event that an item is received defective, damaged, or incorrect, customers are encouraged to inspect their order immediately upon receipt. Prompt communication regarding any issues will allow us to evaluate the situation and take corrective action.

It is essential to highlight that certain items are non-returnable. These include perishable goods, custom products, and personal care items. Furthermore, hazardous materials and flammable liquids are also excluded from our return policy. Customers should reach out if they have any questions regarding specific items.

For exchanges, the most efficient approach is to return the unwanted item and place a new order for the desired product. This method ensures that customers receive their preferred items without unnecessary delays.

Refunds will be processed once the returned item has been received and inspected. Customers will be notified regarding the approval status of their refund. If approved, refunds will be issued to the original payment method within 10 business days. It is advisable to allow additional time for banks or credit card companies to process and post the refund. If more than 15 business days have elapsed since the return approval, customers should contact us for further assistance.

At zstradingpk, we are committed to providing quality products and exceptional service. Our return and exchange policy reflects our dedication to customer satisfaction and our desire to foster a positive shopping experience.